Sales Operations, Customer Advocate

Sales Operation Customer AdvocateWe are looking for an experienced Sales Operation Customer Advocate to own the end-to-end processing of customer orders - from PO entry through fulfillment and shipment coordination. In this role you'll maintain customer records and sales contracts, monitor backlog reports to keep orders moving, and prepare international export documentation. You'll work closely with Operations Planners, Credit, Product Management, Sales and Shipping to keep order status, delivery dates, and product availability aligned, while serving as a responsive point of contact for customers on delays and updates.

Beyond day-to-day execution, we want someone who spots opportunities to automate, eliminate errors, and streamline how we work.You will report to the Director of Sales Operations.LocationHybrid role - based in San Jose, CA, with 2–3 days onsite per week.What you will be doing:Responsible for processing and management of customer ordersManage new PO order entry, fulfillment, and coordinate shipmentsRecognize Customer needs, set delivery expectations, and inform customers of delays and updatesMonitor backlog reports and systems to ensure efficient order handlingSupport team members with heavy workflow and back-up supportWork with cross-functional teams in all aspects of order fulfillmentCreate and coordinate international export documentationProvide ideas and feedback to management on how to automate work, eliminate errors, streamline workflow, and better serve customers and improve company response time and policiesWork very closely with Operations Planners, Credit team, Product Management & shipping teamWhat you should have:Bachelor's degree in business-oriented field, or equivalent experience.3+ years in sales operations, customer service, or sales support in a high-tech environment; international company experience a plusFunctional knowledge of Microsoft Office Suite - Excel, Word, and PowerPointExperience with a CRM and/or ERP system (Oracle and Salesforce) requiredStrong written and verbal communication skills, with the ability to build rapport with customers and stakeholders at every levelStrong analytical and problem-solving skills - able to diagnose issues of varying complexity and pull in the right people to resolve themHighly organized and self-directed, with excellent attention to detail and the ability to juggle multiple priorities against deadlines in a fast-paced, shifting-priority environment - working both independently and as part of a teamWillingness to occasionally work outside normal business hours when customer or corporate needs require itPay & BenefitsFor this role, the estimated base salary range is between $75,000 - $85,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process.Diversity, Equality, and & Inclusion at Harmonic IncAt Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.Additional Equal Opportunity statement:Harmonic is an equal opportunity employer.

Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process.

If you need an accommodation in order to apply for a position, please contact more information, please see links below:OFCCP Posters Landing PageKnow Your RightsPay TransparencyJob InfoJob Identification Posting Date 09/14/2026, 05:20 PMJob Schedule Full timeSan Jose, CA, United States