Sales Operations Coordinator

Sales Operations CoordinatorThe Sales Operations Coordinator works as the liaison between Sales and Operations functions to support resolution and communication for customer issues. This person will own the paperwork and data behind our retailer relationships: new item submissions, portal setup and maintenance, SKU and pricing data, promotion and forecast entry, and the materials our brokers use in the field.Done well, this role means products hit shelf on schedule, our item and pricing data is accurate everywhere it appears, brokers are equipped, and leadership has numbers it can trust. It keeps the sales team focused on selling.The right person wants to grow.

This is built as the on-ramp to a more prominent seat on the sales team, and whoever masters it will know our retailers, our items, and our numbers better than almost anyone here.At Om, we're on a mission to bring the power of functional mushrooms to people everywhere. As a leader in the wellness industry, we combine science, innovation, and nature to create products that support healthier lives.Our culture is grounded in five core values:Bold Thinking, Purposeful Action - Challenge the status quo and turn great ideas into meaningful results.Open Hearts, Clear Voices - Communicate openly, assume positive intent, and value every perspective.Champion Each Other's Success - Celebrate wins and support each other's growth.Own It - Take accountability, stay solution-oriented, and learn from both wins and mistakes.Thrive in Balance - Work hard, prioritize thoughtfully, and make space to recharge.Responsibilities:New item setup and retailer documentationManage customer setup and maintenance across retailer portalsMaintain SKU master data including dimensions, UPCs, case packs, and product specsCoordinate digital assets for retailersHelp with entering promotions and forecastsAssist with post-promotion recapsPrepare dashboards and other organizational toolsHelp maintain UNFI and KeHE stock level dashboardsEnsure brokers have sell sheets, marketing materials, current pricing, and presentationsEnsure marketing and sales materials are updated when products changeMonitor retailer websites for pricing issuesServe as the point of contact for inbound sales inquiriesOrganize and maintain the sales SharePoint folderRequirements:Strong organizational skills and attention to detailExperience with ExcelAbility to manage multiple priorities in a fast-paced environmentExcellent communication and follow-up skillsInterest in growing into a broader sales rolePreferred:Experience working with retailer and distributor portalsFamiliarity with trade promotion management softwareBackground in CPG, natural, mass, or club channelsBenefits & Perks:Competitive compensation and bonus opportunitiesMedical, dental, and vision insurance401(k) with Company Safe Harbor ContributionPaid Time Off, paid holidays, floating holiday, and sick leavePaid parental leaveCompany-paid life and disability insuranceEmployee Assistance Program (EAP)Professional development and career growth opportunitiesHealth and Wellness Discounts through LifemartEmployee discounts on Om products and friends and family discountsThe opportunity to take meaningful ownership and grow your career alongside an evolving consumer brand