Sales Manager

Summary

The Sales Manager co-manages boutique sales, customer service, and operations. This role supports the growth and development of the sales team while delivering a consistent luxury client experience.

Responsibilities

• Plan and direct the boutique's day-to-day sales operations.
• Develop strategies to improve customer service, drive sales, and increase profitability.
• Build a strong sales team and implement sales initiatives.
• Ensure customer needs are met and complaints are resolved quickly and efficiently.
• Ensure products and displays are merchandised effectively.
• Forecast staffing needs and develop recruiting strategies with the District Manager.
• Participate in the annual review process.

Requirements

• Bachelor's degree or equivalent and at least 5 years of retail sales experience.
• Experience leading and directing the work of others.
• Strong understanding of the luxury goods market.
• Excellent verbal and written communication and interpersonal skills.
• Creative, self-motivated, analytical, and organized approach to work.
• Proficiency with Microsoft Office, SAP, client relationship management systems, and Outlook.