Join to apply for the Sales Lead - Soma role at Chico's FAS, Inc.
Location: 2113 Brea Mall, Brea, CA
Position Objective
The Associate Lead is primarily responsible for supporting management in the general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.
Functional Responsibilities
- Promotes customer service by ensuring associates greet and assist customers; responds to inquiries and complaints professionally and promptly.
- Handles basic operations including cash handling, reporting, price changes, merchandise handling, and opening/closing duties; reviews payroll documentation for accuracy.
- Monitors sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains staff to achieve goals.
- Maintains awareness of customers to enhance service and security; stays current on operational policies regarding payments, exchanges, and security practices.
- Knowledgeable of current sales and promotions; displays merchandise according to standards.
- Supports inventory receipt and dispatch in line with company policies.
- Supervises sales associates, inventory receipt, cash reconciliation, and customer service; prepares weekly schedules for store coverage.
- Models sales techniques, shares product knowledge, and assists customers in merchandise selection.
- Builds a customer following through clienteling and wardrobing.
- Maintains standards in merchandise handling, presentation, loss prevention, and other duties as assigned.
- Participates in visual merchandising and store set-ups.
- Assists in employee development; interprets KPI reports; provides coaching and feedback to store management.
- Performs other duties as assigned.
Competencies
- Customer Focus, Trust, Engagement, Results
- Managing Complexity
- Planning and Prioritizing
- Organizational Savvy
- Courage
Qualifications
- High School diploma or equivalent
- Must be 18+ years old
- 2+ years retail or sales management experience preferred
- Excellent communication skills
- Ability to travel within district stores
- Strong customer service skills
- Knowledge of store operations
- Ability to lift/carry 50 pounds, stand, maneuver, and perform physical tasks
- Flexible schedule including nights, weekends, holidays
Wage range: $17.50 - $21.90, based on qualifications.
Location: 5514- Brea Mall
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, age, gender, or other protected categories.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Part-time
- Job function: Sales and Business Development
- Industry: Retail