Join to apply for the Sales Lead - Chico's role at Chico's FAS, Inc.
Come lead with us at 1947 Old Country Rd, #1010, Riverhead, NY
Position Objective
The Associate Lead is primarily responsible for supporting management in the general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.
Functional Responsibilities
- Promotes customer service by ensuring associates greet and assist customers; responds to inquiries and complaints professionally and promptly.
- Performs operational activities including cash handling, price changes, merchandise handling, and opening/closing duties; reviews payroll documentation for accuracy.
- Monitors sales activities and productivity; acknowledges and communicates performance; motivates and trains associates.
- Maintains awareness of customers to enhance service and security; stays current on policies regarding payments, exchanges, and security.
- Knows current sales and promotions; displays merchandise according to standards.
- Supports receipt and dispatch of inventory and supplies as per company policy.
- Supervises sales, inventory, cash reconciliation, and customer services; prepares weekly schedules for store coverage.
- Models sales techniques, shares product knowledge, and assists customers in merchandise selection.
- Builds customer loyalty through clienteling and wardrobing.
- Maintains standards in merchandise handling, presentation, loss prevention, and other duties.
- Participates in visual merchandising and store set-ups.
- Assists in developing store staff; interprets KPI reports and provides coaching; offers feedback for performance appraisals.
- Performs other duties as assigned.
Competencies
- Customer Focus and Trust
- Managing Complexity
- Planning and Prioritization
- Organizational Savvy
- Courage in addressing issues
Qualifications
- High School diploma or equivalent
- Must be 18 or older
- Preferred 2+ years retail or sales management experience
- Excellent communication skills
- Ability to travel within district
- Strong customer service skills
- Knowledge of store operations
- Physical ability to stand, maneuver, lift 50 pounds, etc.
- Flexible schedule including nights, weekends, and holidays
Wage range: $17.50 to $21.90, based on qualifications.
Chico’s FAS, Inc. is an equal opportunity employer and prohibits discrimination based on protected categories.
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