Sales Lead - Chico's

Position Objective

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability, performing various sales and register transactions.

Functional Responsibilities

• Promotes customer service by ensuring associates greet and assist customers and respond to inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity, acknowledges and communicates performance, and motivates and trains associates to achieve full potential.
• Maintains an awareness of customers to increase service levels and reduce security risks; stays current on operational policies regarding payment, exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers; prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models sales expectations by utilizing various techniques, communicating product knowledge, and recommending merchandise selections or helping clients locate or obtain merchandise based on needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobe management.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in and facilitates visual directives, including monthly store sets and merchandise replenishment.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned.

Competencies

• Culture – Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement, and Delivering Results with High Performance.
• Managing Complexity – Making sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.
• Planning and Aligning – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy – Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.
• Courage – Stepping up to address difficult issues and speaking what needs to be spoken.

Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years prior retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Ability to travel to stores throughout the district.
• Capacity to operate registers, lift and carry up to 50 pounds, hand/fold merchandise, climb, reach, and push/pull as required.
• Regular attendance essential to maintain adequate coverage.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Compensation

The wage range for this position is $17.60 to $22.00. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Equal Opportunity Employer

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.