Sales Experience Director

Summary

The Sales Experience Director leads store performance, selling, operations, and client experience in a luxury retail environment. The role builds and develops a high-performing team while supporting sales growth and operational results.

Responsibilities

• Oversee store operations, key performance indicators, controllable expenses, staffing, and payroll.
• Drive sales growth and deliver exceptional client experiences through effective service and selling strategies.
• Lead, coach, and develop the management team and associates, setting goals and recognizing performance.
• Direct recruiting, hiring, retention, and store human resources functions.

Requirements

• Proven retail leadership experience, preferably in a high-volume or luxury environment.
• Strong business acumen, including profit and loss, payroll, and expense management.
• Experience developing teams and driving sales through client engagement.
• Strong communication, problem-solving, recruiting, and decision-making skills.