Sales Director - Intimate Apparel

Essential Job Functions

• Provide strategic direction and dynamic leadership for the Intimate Apparel department, inspiring a culture of service and high performance.
• Champion exceptional customer experiences, setting standards that delight and engage.
• Foster a growth mindset—embrace innovation, learn from mistakes, and take calculated risks to advance training and education.
• Develop, author, and execute comprehensive training content; facilitate both in-person and virtual trainings at a high level.
• Identify training needs and partner with the Intimate Apparel Education Director to address gaps and elevate store performance.
• Mentor and develop leadership within the Intimate Apparel area, enhancing business acumen and coaching teams for excellence, with a strong focus on advanced bra fitting techniques.
• Drive results remotely, building meaningful connections and inspiring behavioral change across multiple locations.
• Maximize the impact of training and communication by leveraging digital tools (Learner Mobile, CONNECT, Google Sites, DASH, etc.).
• Monitor and interpret industry trends, translating insights into actionable strategies for the department.
• Collaborate closely with buyers, DMM, and GMM to support key initiatives and communicate store needs and successes.
• Plan and execute in-store events to drive engagement and boost sales.
• Partner with other Sales Directors to share best practices and foster collective success.
• Advocate for the Intimate Apparel area with senior leadership, influencing direction and representing team needs.
• Guide SBM’s, fit specialists, and stakeholders to appropriate decision-makers, ensuring clarity and efficiency in project execution.
• Demonstrate strong business acumen, effective time management, and adaptability to frequent travel and evolving priorities.
• Set the example in service, performance, and work ethic.
• Achieve ambitious business goals: grow revenue to $300 million, meet turn rate targets, and sustain a gross margin of 0.45+.

Knowledge, Skills & Abilities

• Visionary leadership focused on service, results, and team culture.
• Proven ability to work independently, manage multiple priorities, and deliver results ahead of schedule.
• Flexible, with a willingness to travel frequently and adapt to a fast-paced, evolving environment.
• Strong influencing skills and comfort communicating with senior leadership.
• Focused on driving outcomes within your scope of control.
• Passionate about developing talent and fostering continuous improvement.
• Up-to-date knowledge of fashion trends and Intimate Apparel best practices.
• Willingness to challenge the status quo and advocate for positive change.
• Committed to working extended hours as needed to meet business demands.

Position Requirements

• Preferred: Bachelor's Degree in Business, Communications, Marketing, Retail Management, Education, or related field
• Preferred: Master’s Degree in Business Administration (MBA), Organizational Development, or Leadership & Development
• Minimum 5 years of Intimate Apparel experience, with Dillard's experience preferred.
• Minimum 2 years of store management or retail leadership experience, with Dillard's store management experience preferred.
• Exceptional communication skills; adept at facilitating both in-person and virtual trainings.

Salary & Benefits

We offer a comprehensive benefits package that includes medical, vision, and dental coverage, a generous merchandise discount, a 401(k) plan with employer matching, paid holidays, vacation, and sick leave.Salary will be commensurate with education and experience.

Dillard’s is an equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law.

*This is a full time, on-site position located at our Dillard's HQ.

Location: 1600 Cantrell Rd. Little Rock, AR 72201

A high level of attendance is required as an essential function of this position.