Sales Consultant

Job Summary

Sales Consultant – La‑Z‑Boy Furniture Galleries. Location: Chesapeake, VA. Compensation: Base Salary + Unlimited Commission.

Responsibilities

Key responsibilities include:

• Drive sales and contribute to store sales goals by selling furniture, accessories, and services.
• Promote the Design program and assist Designers to meet sales targets.
• Execute the La‑Z‑Boy selling process and provide a favorable experience to all customers.
• Develop and utilize sales skills, including approach, rapport building, needs discovery, customized portfolio presentations, objection handling, closing, and follow‑up.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of product features and benefits, and prepare for professional home consultations.
• Execute and champion the Design process following company guidelines.
• Support design‑related functions in the store.
• Provide high‑level customer service using product knowledge and the company selling process.
• Use Podium to ensure customer satisfaction and future follow‑up.
• Make business decisions that promote customer satisfaction and a team environment.
• Answer phone calls and emails; resolve customer issues and complaints with appropriate solutions.
• Assist in training, coaching, and developing new peers on product knowledge and sales skills.
• Promote and champion a culture of sales and service.
• Assist with visual appearance maintenance of store (display, tagging, catalogs, design‑center fabrics).
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research payment and delivery details.
• Maintain accurate daily On‑Point system logs.
• Schedule deliveries and maintain store cleanliness.
• Perform opening and closing duties for the store.

Qualifications

• High School Diploma or equivalent (required); Bachelor’s degree in Business or related field (preferred).
• Experience in luxury sales or retail; luxury experience is a major plus.
• Able to close sales strongly preferred.
• Excellent communication, customer service, organizational, and interpersonal skills.
• Strong persuasion, negotiation, time‑management, and conflict‑resolution skills.
• Ability to work evenings, weekends, and holidays as required.
• Team‑player who can work independently and with others.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Polished, persuasive, endlessly ambitious; passion for modern aesthetics, premium materials, and detail‑oriented service.

Compensation

• Training Pay: $15 per hour (2–6 weeks, no commission).
• Post‑Training Base Pay: $11 per hour (varies by location).
• Unlimited commission: 2%–6% on sales, depending on sales type.
• Quarterly bonus opportunity: up to $3,500 based on meeting defined individual sales goals.
• Salary adjustments will be made if base plus commission falls below the local minimum wage.

Benefits

• Health Insurance through Blue Cross/Blue Shield
• Optum prescription coverage in‑network
• Dental and Vision Insurance
• Paid Vacation
• 401(k) with company match
• Disability Insurance
• Life Insurance and AD&D
• Paid Bonding Leave
• Paid Training
• Health Savings Account (tax‑free contributions, growth, and withdrawals)
• Tuition Reimbursement (up to $5,250 per calendar year)
• Employee Assistance Program (counseling, financial and legal resources)

Physical Demands and Work Environment

Ability to lift and/or carry up to 50 pounds; stand for long periods; perform repetitive hand motions; sit, walk, bend, and stoop; work in typical indoor store conditions; pass a background and drug screen.

Equal Employment Opportunity Statement

La‑Z‑Boy Incorporated is an equal‑opportunity employer. We value the diverse backgrounds, experiences, and perspectives of all employees and encourage all qualified applicants to apply. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered. If you may need a reasonable accommodation in the application, interview, or hiring process due to a disability, please email ‑z‑boy.com or call 734‑242‑1444.