Job Opportunity At Fields Jaguar Land Rover Of AshevilleFields Jaguar Land Rover of Asheville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.ResponsibilitiesComplete daily assigned tasks consistently and efficientlyMonitor customer responses in Elead email messaging dailyMaintain detailed and accurate customer notes in CRMEnsure all communication and follow-up activity is properly documentedManagers should always be able to understand the status of a customer relationship through your notesReview dashboard daily for recent activity and opportunitiesMonitor showroom visits, phone ups, internet leads, and appointmentsPrepare for scheduled appointments by ensuring; the vehicle is ready; "hold" tag is placed in vehicleManage missed appointments through timely follow-up and rescheduling effortsProperly check customers "In Showroom" upon arrival to maintain accurate trackingUtilize service appointments as opportunities to connect with existing clientsData Mining & Customer OutreachReview Top 10 Propensity to Buy reports regularlyProactively engage with potential repeat and upgrade clientsSupport customer retention and future sales opportunitiesQualificationsStrong organizational and communication skillsProfessional appearance and customer-first attitudeAbility to multitask and work efficiently in a team environmentCRM experience preferred (Elead experience is a plus)Self-motivated with strong attention to detailAutomotive experience preferred but not requiredWhat We OfferMedical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health & Wellness and Sundays off.Physical Demands: While performing the duties of this job, the employee is regularly required to sit, and talk or hear; frequently required to use hands to finger, handle or feel; occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision.