Sales Assistant (IN)

Sales Assistant

Location: Indianapolis, IN

Compensation: $20–$22/hour, depending on experience

Hours: 8:30 AM–5:15 PM, Monday–Friday; some overtime may be required

Employment Type: Full-time, Direct Hire, Onsite

Japanese language ability and prior customer service experience are required.

Applications will only be considered from candidates who meet the listed job-related qualifications. Please review thoroughly before submitting your application.

Company Overview

An international logistics company providing transportation, warehousing, and import/export services throughout the United States and internationally.

Position Summary

The Sales Assistant supports sales, customer service, and logistics operations involving air, ocean, and ground import/export shipments. The role coordinates with customers, carriers, warehouses, customs-related parties, overseas partners, and internal departments to support accurate and timely freight movement.

Professional Japanese proficiency is required for regular communication with Japanese-speaking customers and colleagues.

Key Responsibilities

• Coordinate air, ocean, and ground import/export shipments.


• Prepare and review shipping, customs, billing, and import/export documentation.


• Provide shipment updates and responsive customer support.


• Coordinate with warehouses, carriers, overseas partners, customs-related parties, and internal teams.


• Prepare freight quotations and assist with shipment arrangements.


• Support established customer accounts and new sales opportunities.


• Resolve shipment, documentation, and service issues in coordination with management.


• Review invoices, manifests, shipment data, classifications, and related records for accuracy.


• Support customs clearance and resolution of shipment delays.


• Follow applicable U.S. Customs, HAZMAT, OSHA, CTPAT, TSA, and other regulatory requirements.


• Identify workflow inefficiencies and support Kaizen/continuous improvement initiatives.


• Visit customers, warehouses, ports, or other job sites as required.

Qualifications

Required:

• Expert-level Japanese and professional English communication skills.


• Previous customer service or customer support experience.


• High school diploma or GED.


• Strong communication and interpersonal skills.


• Strong attention to detail and ability to organize and prioritize workload.


• Proficiency with Microsoft Office.


• Valid driver's license and auto insurance.


• Ability to work overtime and travel as required.

Preferred:

• Logistics, freight forwarding, transportation, or warehousing experience.


• Air/ocean import-export experience.


• Experience with logistics or freight-forwarding software.


• Experience preparing freight quotations or supporting customer accounts.


• Familiarity with Kaizen or continuous improvement practices.

Other Details

• Onsite work is required.


• Some overnight and out-of-state travel may be required.


• Must be currently authorized to work in the United States. No visa sponsorship is available for this role.

This role may include additional responsibilities as needed based on business needs.