Sales and Services Lead

Company Description

Sephora is the world’s leading global prestige beauty retail brand, offering more than 500 brands and the Sephora Collection across fragrance, makeup, haircare, skincare, and more. Operating in 35 markets with over 3,200 retail stores and 20 offices worldwide, Sephora fosters an environment where team members can innovate, collaborate, and grow. The company focuses on creating joyful, memorable experiences for clients while developing deep expertise in products, brands, and ingredients. Guided by values that emphasize leadership, imagination, growth, and inspiration, Sephora supports career development and empowers individuals to shape their own paths. With a strong commitment to diversity, inclusion, and authenticity, Sephora champions a space where employees and customers alike can celebrate their unique beauty.

Role Description

The Sales and Services Lead is a full-time, on-site role based in the Greater Tucson Area, responsible for driving sales performance and delivering exceptional client service on the sales floor. This role oversees daily store operations related to client experience, including coaching team members on service standards, product knowledge, and selling techniques. The Sales and Services Lead partners with store leadership to analyze sales trends, optimize merchandising, and ensure that promotions and services are executed accurately. Day-to-day responsibilities include leading by example in client interactions, resolving escalated service issues, supporting checkout and consultations, and maintaining a clean, safe, and welcoming environment. The role also involves training and mentoring team members, reinforcing company policies, and contributing to a positive, inclusive workplace culture.

Qualifications

• Candidates should possess strong Customer Service and Communication skills to engage clients, build relationships, and support a welcoming, inclusive environment.
• Candidates should possess solid Sales capabilities and a track record of meeting or exceeding retail or service-based sales goals.
• Candidates should possess Analytical Skills to interpret sales data, client feedback, and operational metrics to inform decisions and improve performance.
• Candidates should possess basic Finance awareness, including comfort with transactions, promotions, and understanding key retail performance indicators.
• Relevant qualifications include prior experience in retail, beauty, or service-focused environments; ability to lead and mentor teams; and strong organizational and time-management skills.
• Additional beneficial qualifications include familiarity with beauty products and trends, proficiency in point-of-sale systems, and the ability to work flexible schedules, including evenings, weekends, and holidays.