Owning the retention process for premium programs, the full-time remote Sales & Retention Specialist will manage retention conversations, oversee onboarding, and handle external sales partnerships to enhance customer loyalty and reduce churn. Key responsibilities Own the end-to-end retention process and manage high-value retention calls Define onboarding standards and build risk signals to identify disengaging students early Manage relationships with external sales agencies, ensuring performance metrics are met Required qualifications 5+ years of experience in retention, customer success, or customer-facing sales Demonstrable track record of improving retention, churn, or conversion metrics Experience managing external agencies or vendors against performance standards Familiarity with online learning platforms and high-ticket programs Strong personal interest in personal growth and development
Sales & Retention Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.