SAH Administrative Assistant II

Leadership Support For Administrative StaffTo provide leadership and support to all administrative staff to promote efficiency and accuracy and excellent customer service to our patients and a positive patient experience to the organization.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and CollaborateKey Responsibilities:Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.Commits to recognize and respect cultural diversities for all customers (internal and external)Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.Performs other duties as assignedMinimum Qualifications:3-5 years experience in related fieldExcellent phone and face-to-face customer service skillsExcellent communication skills with attention to details both verbally and in writingAbility to work independently and take initiative in the absence of managementGood judgment and problem-solving skillsPossess good organization skills and time managementAbility to develop and train administration staff new processes to promote efficiency and patient experienceEducation:High School Diploma or preferably Associates Degree in related fieldPay Range: $20.32-$29.68Location: Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721Work Type: Monday-Friday 8:30a-4:30pWork Shift: VariableDriving Required: NoUnion: 1199 Seiu United Healthcare Workers East