incident.io in New York is seeking a technically fluent Senior Technical Support Engineer to be the voice between customers and our Product & Engineering teams. You will handle inbound questions via Slack and our API, implement quick fixes, write scripts, and help scale our support processes.
This role requires clear communication and a passion for SaaS products in a fast-paced environment. You will collaborate with Product and Engineering to translate customer feedback into actionable
#J-18808-LjbffrSaaS Technical Support Engineer - API & Customer Experience in new york at Unknown Company
This position is listed as full time and onsite.