Systems AnalystWe are hiring a Systems Analyst to help support multiple SaaS applications currently in flight, including an enterprise hoteling application and a learning management system. You will report directly to the Director of Shared Services in the IT department. The Configuration Lead will be responsible for gathering information from agency stakeholders, defining requirements, and formulate solutions to complex business problems and document detailed technical specifications to develop and implement procured applications.
To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.The three major areas of the Configuration Lead’s responsibilities will be:Collaborate with the Project Manager(s), the business, and agency stakeholders to build a path to success and to define risk mitigation strategy when risks ariseDevelopment of future-state business process models to address roadblocks, challenges, and opportunitiesDevelop clear and concise operational (functional and technical) requirements to be used for solution planningRole DescriptionLead the configuration needs including partnering with agency SMEs and other cross-functional leadsCoordinate activities with implementation teams and business ownersDevelop expertise with existing (legacy) process via review of documentation and requirements analysisAttend business process analysis workshops and identify opportunities for improvement, areas for standardization, unique variances, and potential differences in functionalityPerform functional lead responsibilities, such as:Gather and communication business operational requirementsValidate architecture and designGather reports and defining reporting requirementsIdentify data to be migratedMap and cleanse dataValidation of data migrationsPerform configurationTest business processes and configurationsDevelop state-specific training and documentationSkill 1: Highly proficient and experienced in configuring SaaS applications (Hoteling/Workspace Mgmt. or Learning Mgmt. Systems.) (5 Years)Skill 2: Highly proficient and experienced in gathering requirements (5 Years)Skill 3: Strong oral and written communication skills (1-10)Highly proficient and experienced at gathering requirements: Experience conducting Facilitated Workshops for operational requirements analysis.Experience developing Functional operational requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements.Experience developing User (stakeholder) operational requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted.Experience developing Quality-of-service (non-functional) operational requirements - are requirements that do not perform a specific function for the business requirement but are needed to support the functionality.
For example: performance, scalability, quality of service (QoS), security and usability in the operations of the application.