CDM Smith Inc. is seeking a technically savvy SaaS Technical Support Analyst to guide customer success with responsive support, troubleshooting, and issue resolution.
You will work cross-functionally with Product, Engineering, Sales, and Customer Success to resolve challenges and improve the user experience. The role emphasizes creating knowledge resources, supporting training initiatives, and communicating product updates to users.
#J-18808-LjbffrSaaS Support Engineer & Knowledge-Base Creator in gary at Unknown Company
This position is listed as full time and onsite.