SaaS Solutions Director

SaaS Solutions Director

Location: New York – minimum 3 days in office, 2 days remote. Salary range: $150,000 – $200,000 per annum + share options + benefits.

A unique opportunity for an experienced Solutions Director to work within a software house based in New York, focusing on the latter parts of the sales process and helping with the onboarding of new clients. This newly created role is offered within a rapidly growing, highly successful software company where progression opportunities are abundant.

Requirements for Solutions Director

• Demonstrable experience leading customer-facing technical teams
• Deep understanding of cloud technologies, SaaS ways of working and Enterprise organisations
• Extensive experience working at management level within a Solutions Engineering or Pre/Post Technical Sales Engineering or similar technical team within a software organisation
• A high academic background, such as a 3.5 GPA or higher, from a highly regarded university
• Strong communication skills conveying gravitas, with the ability to manage strong personalities in sales and customer-facing teams
• Commercial intelligence and a drive to achieve customer satisfaction
• Ability to showcase impact on revenue, churn and customer adoption
• Ability to build boilerplate code examples, solution designs, and reference architectures
• Knowledge of AI, its role in business and considerations for implementing change

Responsibilities for Solutions Director

• Evaluate customer use cases and product integration requirements, offering tailored guidance to help customers achieve success efficiently and identify areas for iterative improvements.
• Develop and maintain comprehensive customer-facing API documentation, reference architectures, and other technical resources to support developers effectively.
• Act as a technical authority on the platform, assisting the sales team in demonstrating the value of integration solutions to convert prospects into customers.
• Create versatile toolkits, APIs, SDKs, and support materials to streamline integration and deliver a more intuitive developer experience.
• Work closely with internal sales and support teams to deliver seamless technical integration experiences.
• Collaborate with Support and Technical Operations teams to coordinate solutions and quickly resolve any technical issues faced by customers.
• Continuously gather and analyse feedback from developers to improve integration workflows, tools, and technical documentation.

What the role offers

• The chance to work on a varied and technically challenging role
• A fast-growing company with abundant progression opportunities
• Excellent remuneration + potentially highly lucrative share options in a company well on its way to success

Applications

If you would like to apply for this unique Solutions Director role, please send your CV to the relevant link!

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We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.