Dot Compliance is a cloud Quality and Compliance SaaS provider serving life sciences across North America. We are seeking a Customer Support Team Lead to manage our NA support operations, coach engineers, and partner with Product, Success, and Services to meet SLAs and drive CSAT.
You will handle day-to-day caseloads, mentor a small team, participate in on-call rotations, and help scale our global support as the business grows.
#J-18808-LjbffrSaaS Customer Support Lead - Remote, SLA & Growth in workfromhome at Unknown Company
- Typical pay
- $41,800–$66,000
For context, most customer service representatives earn between $41,800–$66,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.