RPA ControllerSeeking a RPA Controller for a long term project to implement a RPA CoE and roll out RPA within a company for the first time. This will require a hands on, self-motivated individual that is familiar and comfortable with taking the ball and running it forward. Looking for what needs to be done by pulling on past experience doing similar for a company in their past experience.
Someone who is passionate about getting things done quickly, efficiently, and who has a vast experience of supporting complex projects and programs. This person must enjoy delivering initiatives and solving complex problems that help accomplish business objectives in innovative ways, and balance stakeholder and team member expectations without being dogmatic in their approach. The Process Controller is a key role that supports and administers the day to day running of RPA processes in the production environment.
The Process Controller must manage the virtual workforce in production and to ensure the stability of the Robotic environments.Required Skills:RPA (Robotics Process Automation)RPA Production SupportUIPathMicrosoft Power AutomateJob Duties:Experience executing production deployments, creating service tickets and change management representation to all changesHands on experience with troubleshooting and debuggingManage licenses in the control room/orchestration toolStay up to date on the orchestrator versions and upgrade if neededLog production incident tickets for errors identified in production RPA processingPrioritize the defects for resolution including planning and testing of fixes.Fix RPA errors, confirm the fix in UAT and deploy tested fixes in production environment.Provide technical knowledge and leadership as a supportCreates and maintains Production support documentation and updates when neededEnsures adherence to documented RPA framework, build and delivery standards in any fixesProvides Go Live and hyper care support with a focus on quality and code related issuesWork closely with production support engineers to deploy into production, complete required documentation including lessons learned and execute knowledge transferWork on Production Support to complete enhancements, regression testing, updates and troubleshoot errorsProvide training sessions in hyper care for end users and support staff on RPA technologies and best practicesMaintain effective partnerships with engineering teams to drive service improvementMentor team of RPA support analystsProvides performance reporting and metricsSupporting and administering day to day running of processes in production environment, scheduling and ensuring stability of processesPreparing the issue tracker and sharing reports with the leadership teamsAdministrate the RPA production environmentSchedule and run RPA processes, investigate any issues in the production processes, and raise change requests or support calls where requiredAdminister and allocate process workloadsPerform capacity analysis and inform CoE Leader in case capacity upgrade is requiredDefine process dashboard to be used by Process SME for robot process monitoringSupport Process SMEs when issues appear in production robots' operationsAdminister and investigate exceptions (System Exceptions)Solve issues that arise in the day-to-day running of RPA implemented processes and assisting in the provision of timely responses and solutions as requiredServe as first level support for workflows and systems incidents; identify incidents, determine whether they are workflow related or systems related and raise for resolution to RPA Developer or IT, respectivelyDefine dashboards that SMEs should use when monitoring process performanceJob Requirements -Experience:Overall 6-7+ years of IT experience1+ years of experience in technical support lead role is preferred2-3 years of providing operational or production level supportPreferred 2+ year of experience running and monitoring automation softwareExperienced with Scalable and complex automation production supportExperience working with Matured Automation COEWorking with community developer model is preferredStrong technical background and hands on development experience in .NET, C#, PythonExperience or good understanding of business processes would be a plusGood understanding of UiPath, Power Automate, Automate Anywhere tools.Working experience as a developer following the SDD.Skills and Knowledge:Good communication skills – able to explain technical issuesA good team player, collaborates well in cross-functional teamsA basic understanding of business processesExperience in a production support capacityUnderstanding of formal change control and defect management disciplinesExperience in monitoring, reporting and auditingExcellent organizational skills, able to schedule processes/tasks, monitor resources, and log issuesAble to work well under pressure and to multi-taskDesired Skills & Experience:Bachelor's degree preferredRequired Skills: RPA Additional Skills: RPA Analyst This is a high PRIORITY requisition.