Route Manager for Commercial Collections

Job Location: UDP Mt Pleasant Transfer Station - Mount Pleasant, TN 38474. Position Type: Full Time.

Responsibilities

• The Route Supervisor is responsible for supervising the daily operations and ensuring all routes are safe, timely, and cost effective.
• Directly responsible for the supervision of drivers and performance of daily operations.
• Greet drivers upon their arrival to the yard; ensure that pre and post trip inspections are conducted.
• Communicate to the driver's key service points, safety, and equipment issues.
• Establish and maintain a clean, safe work environment and ensure compliance with company policies.
• Route all new service starts including obtaining work order, scheduling delivery of container and service days.
• Review productivity reports daily (yardage, tonnage and hauls), reroute non-performing routes to maximize service calls while ensuring that labor costs are minimized.
• Schedule removal of cans on a timely basis when service is cancelled.
• Follow the routes to ensure route efficiency.
• Respond to dispatch calls or messages.
• Talk with the driver(s) to clarify any unique service requirements and to make driver aware of the situation for the next day service.
• Address all customer issues, complaints and inquiries by speaking with the customer and/or driver.
• Address overloaded totes or refer service changes to the sales representative if applicable.
• Perform route observations to ensure safety procedures are followed.
• Complete route observation reports and discuss observations with driver including safety issues, customer calls, route cleanliness and truck appearance.
• Identify training needs and review with driver.
• Monitor driver's daily pre-trip inspection, address findings, and ensure driver conducts proper inspections.
• Review all truck repair issues and address with shop manager to ensure mechanical issues are fixed.
• Monitor driver time and attendance, completed route sheets, disposal tickets and compliance with DOT hours of service.
• Any additional job duties that may be assigned by the Supervisor.

Qualifications

• Requires a High School diploma or equivalent with a minimum of 2 years experience in the transportation, management, logistics or waste industry.
• Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
• Basic computer skills and general knowledge of Microsoft applications.
• Knowledge of OSHA, DOT, ANSI and other related federal, state & local regulations.
• Must be able to work independently, make decisions and resolve problems.
• Excellent verbal & written communication skills.
• Proven customer service skills.
• Ability to work flexible schedules including weekends and be available to address operational issues by phone at all times.
• Ability to maintain and portray a positive attitude towards staff and customers.
• Required to drive a vehicle and work outside: most of the work day.
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day.