Job TitleRoom Service RepresentativeJob DescriptionOffer superior customer service while accurately taking Room Service orders.Essential Duties and ResponsibilitiesPromptly answer room service calls, announce any specials, promote menu items and answer questions regarding preparation methods.Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.Immediately input order information into point-of-sale system, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.Respond to guest complaints in a positive manner, negotiate a compromise and implement solutions.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsBasic knowledge of food and beverage preparations and service standards.Knowledge of all menu items and accompaniments.Ability to remember, recite and promote the variety of menu items.Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA.
For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.