Technical DirectorMuleHide, a part ABC of Supply, North America's largest wholesale distributor of exterior and interior building products, is looking for a talented, enthusiastic technical professional who loves to build relationships, travel, learn about and teach roofing systems, and deliver world-class service.MuleHide / ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the top 100 best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential.Overview:The Technical Director for MuleHide is responsible for leading all technical functions across the organization, including technical administrative services, technical field services, warranty and claims support, codes and approvals, specification and systems development, and quality assurance.This role reports directly to MuleHide's Managing Director and serves as the senior technical authority, accountable for protecting the company's technical integrity, reducing warranty risk, ensuring code compliance, and supporting sustainable growth.The Technical Director works closely with product management, sales, marketing, and other MuleHide leadership to ensure roofing systems are technically sound, installable, code-compliant, and consistently supported in the field.Key Responsibilities:Technical Leadership & Governance:Serve as MuleHide's highest-level technical authority on low-slope roofing systems, assemblies, details, and warranty requirementsEstablish and enforce consistent technical standards, interpretations, and best practices across all regions and technical personnelProvide strategic technical direction aligned with MuleHide's growth objectives, product roadmap, and risk-management prioritiesProvide director-level oversight of the technical field organization, including inspection quality, workload management, documentation standards, and regional consistencyAct as senior technical advisor to the warranty and claims teams on complex, escalated, or high-risk projectsSupport root-cause analysis of failures and systemic issues impacting warranty exposureEnsure alignment between field inspections, warranty language, and claims outcomesDirect all codes, approvals, and third-party testing activities for MuleHide roofing systems and assembliesOversee relationships with organizations such as UL, FM, ICC, state and local code bodies, and third-party testing laboratories.Ensure MuleHide maintains current and competitive approvals that support sales across all regions and jurisdictionsPartner with product management to ensure new products and systems are technically viable, code-compliant, and field-ready prior to launchProvide technical input on system design, details, specifications, and installation requirementsSupport sales and marketing with high-level technical guidance, complex project support, and competitive positioning when requiredPromote a culture of technical excellence, accountability, and continuous improvementQuality Assurance & Risk Management:Establish metrics and reporting related to inspection quality, warranty trends, and technical performanceProactively identify technical risks and implement mitigation strategiesServe as a key leader in protecting the MuleHide brand through sound technical decision-makingLeadership & Team Development:Lead, mentor, and develop technical managers and senior technical staff across multiple disciplinesSupport recruiting, onboarding, and succession planning for critical technical rolesFoster collaboration between technical teams and other company leadership while maintaining technical independence and integrityQualifications:10+ years of experience in the commercial low-slope roofing industry.
Manufacturing experience preferredDemonstrated leadership experience overseeing technical teams or programsDeep knowledge of roofing systems, assemblies, details, inspections, warranties, and building codesStrong communication skills with the ability to interact effectively with executives, sales leadership, contractors, and external agenciesExperience working with UL, FM, and other third-party testing facilitiesAbility to travel 10% - 15% of the timeIndustry certifications (RRC, RRO, PE, or equivalent) a plusBenefits:MuleHide values hard work and dedication and rewards its associates with an excellent compensation package. In addition to a competitive pay this role receives a comprehensive benefits package.Health, dental, and vision coverage – eligible after 60 days, low out of pocket401(k) with generous company match – eligible after 60 days, immediately vestedEmployer-paid employee assistance programEmployer-paid short term and long-term disabilityEmployer-paid life insuranceFlex spendingPaid vacationPaid sick daysPaid holidaysEqual Opportunity Employer / Drug Free WorkplaceMuleHide values diversity and we actively encourage women, minorities, and veterans to apply.