As a remote, full-time Roadside Assistance Call Center Representative, the successful candidate will field incoming calls from members in distress, ensuring their immediate safety while delivering exceptional service and documenting details accurately. Key responsibilities: Field incoming calls for emergency roadside assistance, including towing and minor mechanical issues Document member details promptly while maintaining a compassionate demeanor during high-intensity calls Collaborate with internal and external teams to expedite the dispatching process and enhance member satisfaction Required qualifications: Prior customer service experience, with call center experience preferred Ability to thrive in a high-volume call environment and provide excellent customer service Advanced computer skills, including proficiency in Microsoft Teams and Outlook High School diploma, GED, or equivalent Comprehensive understanding of maps, GPS systems, and traffic safety rules
Roadside Assistance Call Center Representative in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.