RN Triage Phone – Home Health

• • Assist patients and their families with care issue resolutions via telephone, fax, and Epic in-basket communications
• • Coordinate delivery of care with physicians, therapy, and nursing disciplines
• • Provide education and instruction to patients and families by telephone
• • Perform patient care over telephone or Vidyo
• • Identify patient orders and prevent procedure delays to assure continuation of services
• • Complete supply ordering using the department formulary
• • Process open orders for clinical procedures
• • Manage telephonic visits to promote client health and manage cost per episode
• • Complete documentation and mandatory forms according to standards, policies, and procedures
• • Anticipate deteriorating life-sign patterns and changes in patient condition and take appropriate action
• • Document phone encounters accurately in the medical record
• • Use phone etiquette and service recovery methods to ensure customer satisfaction
• • Manage Epic in-basket communications between Home Health clinicians and physician offices
• • Notify the manager or designee of issues impacting workflow
• • Maintain accurate reports and records related to preventing and presenting complaints
• • Maintain cooperative working relationships with physicians, departments, staff, patients, and caregivers
• • Provide evidence-based clinical education to patients and representatives
• • Collaborate with patients to identify treatment-plan goals and encourage family participation
• • Assist clinical employees with knowledge of service excellence, Joint Commission, CMS, regulatory requirements, and clinical documentation
• • Coordinate additional patient visit needs with the scheduler
• • Collaborate with the intake team regarding information received by phone

Requirements

• Licensed Registered Professional Nurse (RN) through the Illinois Department of Financial and Professional Regulation (IDFPR)
• College diploma in Nursing
• 2 years of nursing experience
• Knowledge of Epic in-basket communications
• Ability to provide telephone or Vidyo patient care
• Ability to document accurately in medical records
• Knowledge of evidence-based clinical care practices
• Knowledge of Joint Commission, CMS, regulatory requirements, and clinical documentation
• Ability to coordinate care with physicians, therapy, nursing, scheduling, and intake teams

Core Competencies

Demonstrates expertise in patient care coordination, effective communication, and documentation within healthcare settings. Proficient in utilizing Epic for managing patient interactions and ensuring compliance with regulatory standards.

Highest-signal resume keywords

• Licensed Registered Nurse (RN)
• Epic In-Basket Communications
• Evidence-Based Clinical Care Practices
• Joint Commission Knowledge
• Patient Care Coordination

ATS Optimization Keywords

Hard Skills

• Patient Care
• Clinical Documentation
• Supply Ordering
• Telephonic Patient Education
• Procedure Order Management

Soft Skills

• Customer Satisfaction
• Collaboration
• Communication
• Service Recovery
• Interpersonal Skills

Certifications & Qualifications

• Registered Nurse License (Illinois)

Industry Keywords

• CMS
• Regulatory Requirements
• Clinical Procedures
• Home Health
• Care Coordination

Tools & Technologies

• Epic
• Vidyo