RN Case Manager

The RN Case Manager works with the clinical department and acts as a liaison with our physician practices. The RN Case Manager advocates for personalized treatment options that address a patient’s unique care needs. The RN Case Manager has a patient-forward approach that is centered in the value-based care model, offers education and guidance for navigating complex medical decisions, and creates and manages the plan of care for patients with chronic or serious conditions.

Responsibilities

• Use assessment and communication skills to engage with patients in need of clinical support to determine and prioritize their needs.
• Deliver patient-centered care, provide exceptional customer service, and work within your scope of practice to provide evidence-based education, assessment, and care navigation.
• Identify patient/caregiver education needs through telephonic assessment and ensure they have adequate information to transition back to home after inpatient or post-acute stay.
• Conduct timely telephonic clinical outreach to identified patients.
• Collaborate with PCPs, NPs, and other members of the healthcare team to coordinate care and keep patients stable at home.
• Serve as the point of contact and informational resource for patients, care teams, family/caregivers, payers, and community resources.
• Implement interventions that improve health outcomes, lower costs, and enhance patient experience.
• Work collaboratively with provider offices, SNFs, hospitals, and other Clinical Services teams to support each patient’s needs efficiently.
• Assist in coordination across the continuum of care while maintaining confidentiality.
• Guide patients through the healthcare system and help them overcome barriers.
• Coordinate treatment and services; schedule medical appointments as needed.
• Communicate patient health condition with patient and family.
• Provide community resources and support resolution of social determinants of health.
• Maintain comprehensive knowledge of community resources.
• Assume accountability for the quality of care.
• Continually seek new knowledge and learning that supports clinical care coordination.
• Travel minimally to provider offices (less than 5%) if required.

Qualifications

• Must be located within driving distance to the Kansas City, MO region.
• Bachelor’s degree in Nursing preferred, or Associate’s degree with relevant experience.
• 5 years’ experience as an RN or RN Case Manager providing complex care management.
• Minimum 3 years experience in Med Surg or Home Health.
• Experience providing Transitions of Care.
• Startup experience preferred.
• Unencumbered RN license, compact nursing license, or license obtained within 6 months of hire.
• Comfortable adapting to rapid changes; excellent verbal and written communication.
• Excellent organizational skills, attention to detail.
• Entrepreneurial spirit, sense of ownership, and operates in ambiguity.
• Solution-oriented, think strategically and creatively.
• Works independently and engages as part of a fully remote team.
• Coachable and forward-thinking; challenges status quo.
• Comfortable providing care management using telehealth capabilities.
• Proficient with Microsoft Office Suite or related software.
• Effective use of documentation tools, EMRs, and digital technologies.
• Positive attitude, respectful, professional customer service.

Benefits

• Competitive base compensation.
• Health benefits effective on start date.
• Health & Wellness Program: up to $300 per quarter.
• 401(k) plan effective the first of the month after start date; 100% match up to 4% of salary.
• Unlimited paid 'Vytal Time' and 5 paid sick days after first 90 days.
• Company-paid STD/LTD.
• Technology setup.
• Opportunity to help build a market leader in value-based healthcare.

Employment Details

• Employment Type: Full time
• Location Type: Hybrid
• Department: Clinical Services

Safety & Privacy

At no time during our screening, interview, or selection process do we ask for additional personal information (beyond your résumé) or account/financial information. We will never ask you to purchase anything, nor will we interview via text message. All communication will come from an email ending in @vytalizehealth.com.