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RMS Assistant Regional Manager
Full Time AUGUSTA SPRINGS, Augusta Springs, VA, US
30+ days ago Requisition ID: 1088
Salary Range: $24.00 To $25.00 Hourly
Job Title: AssistantRegionalManager(with Dispatching Responsibilities)
Department: Operations
Reports To: Regional Manager
Job Type: Full-Time
Position Overview
The AssistantRegional Manager(ARM) supports the Regional Manager in the day-to-day operationaloversightofanassignedregion.Thisrolefocusesonexecution,coordination, monitoring, and follow-through on regional operational tasks to ensure continuity of service, compliance, and performance standards. The ARM acts as an extension of the Regional Manager and may assume delegated responsibilities in the Regional Manager’s absence.
Key ResponsibilitiesOperationalSupport&Oversight
- SupporttheRegional Managerindailyoperationalactivitiesacrossthe assigned region
- Assistwithensuringallroutes,drivers,andvehiclesareoperationalandproperly assigned
- Monitordailyscheduledvs.performedtripsandescalateissuesto theRegional Manager
- Verifyroutesarestartedasscheduledandensureservicecontinuity
- Assistwithoffsitevisits,spotchecks,anddriverinspectionsasdirected
Safety, Compliance & Risk Management
- AssisttheRegionalManagerandRiskManagerwithaccidentreporting, documentation, and follow-up
- Support retrieval of video footage, incident reports, and required documentation
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- Assist in monitoring the current camera systems as it relates to safety alerts and inbox itemsandclearingassigned issues in a timely manner
- Review wheelchair securementphotosandcompliancedocumentationasassigned
- Participate in audits, inspections, and compliance reviews as needed.
- AssistwithDrug &AlcoholProgram complianceasdelegated
Scheduling,Timekeeping&PayrollSupport
- Assistwith maintainingdriverschedulesandbalancinghoursevenly
- Verifypreviousdaytimecardsarecomplete,accurate,andclockedoutproperly
- Identifytimecarddiscrepancies,missedpunches,orunassignedtimeandnotifythe RegionalManager
- Supportovertimemonitoringbyidentifyingtrendsandcontributingfactors
- VerifybreaktimesandcommutetimeusagealignwithRMSpolicy
- ConfirmdriversassignedtoroutesareproperlyclockedinandoutinADP
Fleet & Asset Coordination
- Assistwithensuringvehiclesarereturnedtoservicepromptlybycoordinatingwith maintenancevendors
- Support monitoring of van camera functionality, GPS data, and driver-to-vehicle assignments
- AssistwithfuelcardadministrationunderRegionalManagerdirection
- Helptrackissueduniforms,phones,andequipmentforregionalstaff
Employee Support & Administration
- Assistwithonboardingtasksasdelegated(uniforms,systemaccess,devicesetup)
- Supportemployeefilemaintenanceanddocumentationaccuracy
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- Participateinstaffmeetings,teamcheck-ins,andmorale-buildingactivities
- Serveasapointofcontactfordrivers,dispatchers,andschedulerswhenescalated
Communication & Customer Relations
- Assistwith respondingto customerand agency inquiries and complaints within requiredtimelines
- EscalateunresolvedorsensitiveissuestotheRegionalManagerpromptly
- Support communication with Regional Commissions and internal RMS departments
- Promote professionalism, responsiveness, and positive relationships within the region
Reporting & Documentation
- Assistwithpreparationofmileage,hours,andoperationalperformancereports
- Helpmaintainorganizedandaccurateshared-drivefilestructures
- Ensuredocumentationisstoredcorrectlyandupdatedasrequired
- SupportKPItrackingandreportingefforts
Special Projects & Coverage
- SupportcompanywideorregionalprojectsassignedbytheRegionalManageror uppermanagement
- Serve as acting Regional Manager when delegated or during absences, within defined authority limits
- Experienceintransportationoperations,dispatch,ormanagementsupport preferred
- Strongorganizationalandfollow-throughskills
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- Abilitytomanagemultipleprioritiesinafast-pacedenvironment
- Effectivecommunicationandproblem-solvingskills
- Proficiency with RMS systems including ADP (HRIS), current camera systems located in vans, current routing systems, and shared file platforms (or ability to learn quickly)
PerformanceExpectations
- Demonstratesreliability,responsiveness,andattentiontodetail
- Proactivelyidentifiesoperationalissuesandescalatesappropriately
- SupportsRegional ManagergoalsandreinforcesRMSpoliciesandstandards
- Maintains professionalism and accountability in all interactions