RMA Test Technician

RMA TechnicianThe RMA Technician is responsible for supporting the full RMA lifecycle, including testing, troubleshooting, repair, documentation, and coordination activities related to returned products and service parts. This role blends hands-on technical work with documentation, inventory awareness, and strong cross-functional collaboration in support of Customer Success objectives.The position supports EPC Power's customers by ensuring returned products are repaired, tested, documented, and returned efficiently while maintaining quality and safety standards.

The role requires flexibility and adaptability due to the company's rapid growth and evolving customer needs.Key Responsibilities:Perform testing, troubleshooting, and repair of EPC Power products and subassembliesSet up, operate, and tear down test stands safely and efficientlyDiagnose failures, support root-cause identification, and implement corrective actionsComplete repair, rework, final assembly, and product restoration activitiesAccurately document testing, troubleshooting, repairs, and RMA activitySupport RMA material handling including packaging, shipping, and inventory trackingCollaborate cross-functionally with Customer Success, engineering, production, quality, warehouse, and service teamsMaintain safety, quality, and 5S standardsAdapt to shifting priorities in a fast-paced, growing organizationQualifications (Required):High school diploma or equivalentExperience using hand tools and working safely with electrical equipmentBasic computer skills (Microsoft Word, Excel, Outlook)Strong attention to detail and organizational skillsAbility to follow instructions while taking initiative to improve processesExperience working in a team-based, fast-paced environmentReliable attendance and ability to safely lift and move heavy productsQualifications (Preferred):Experience testing, troubleshooting, or repairing electrical or power-electronic productsExperience in manufacturing, test lab, or RMA environmentsExperience using Salesforce and NetSuite for case, RMA, inventory, or documentation trackingFamiliarity with ERP systems and structured documentation processesInventory handling and material coordination experienceFamiliarity with EPC Power productsAssociate's or Bachelor's degree in engineering or related technical fieldBenefits401(k) with company matchingMedical, dental, and vision insuranceDisability and life insuranceFlexible Spending Account (FSA)Employee Assistance Program (EAP)Paid Time Off (PTO)Tuition reimbursementEPC Power is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.