RMA Associate

RMA Technician/ Medical Device Hours 6-3:30 8.5hrs M-Th / Fri 6hrs Some Overtime

Job Summary

The RMA Technician is responsible for providing administrative support for the customer returns processing function, placing and maintaining customer returns, providing information on stock availability, creating and maintaining department and product files, and creating correspondence.

Duties & Responsibilities

• Verify that products returned match products listed on return merchandise authorization (RMA)
• Process returned products through company system: create sale order, receive and transfer product to service Dept. etc.
• Enter service order for Service department
• Inspect, repack, restock unused product
• Able to work with biohazard products
• Compile data and generates requested reports
• Maintain regular attendance in accordance with current position needs and department expectations, as defined by divisional executive management
• Perform all other duties as assigned or required

Minimum Qualifications

• Must have strong computer skills and successful experience working with spreadsheets, word processors, and database programs
• Ability to read and understand general correspondence, periodicals, and procedures
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Minimum of 50 pounds lifting
• Forklift Experience
• HepB vaccine series

Preferred Qualifications

• Three or more years of related experience
• Expandable and Agile knowledge
• Knowledge of experience in GMP requirements and preferably ISO-9000 requirements

Education

High School diploma or GED is required.