RM - ITSM(ServiceNow)-POD - SecOps - Tech Lead/DeveloperLocation: Remote (candidate must be willing and able to frequently travel to client location at 4101 Charlotte Avenue, Nashville, Tennessee – travel and expenses paid by client)Work Arrangement: Remote with Frequent TravelInterview Mode: Video (1-2 rounds)Duration: 24 weeks and 4 days (noted notation of "may be" for chances of extension)Number of Openings: 1Position Level: Level 9 (Equivalent Grade 9) – Systems Integration / Technology Services business unitPosition OverviewThe ServiceNow Security Operations (SecOps) Tech Lead/Developer joins a high-performing systems integration team focused on delivering enterprise-level solutions. The mission of this team is to manage, optimize, and secure business operations by maintaining high-quality risk, continuity, and third-party data infrastructures. This role ensures the stable operation and continuous support of crucial business applications within production environments.Must-Have SkillsServiceNow Engineering & Scripting – 6+ yearsServiceNow Security Incident Response / SecOps – 6+ yearsWorkspace & UI Builder configuration – 6+ yearsServiceNow Scripting & Integrations – 6+ yearsIntegrated Risk Management (IRM) application supportBusiness Continuity Management (BCM) and Third-Party Risk Management (TPRM) application supportProduction Monitoring and L2 Incident SupportDay-to-Day ResponsibilitiesLead day-to-day technical support for IRM, BCM, and TPRM applications in productionMaintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLsMonitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party dataMaintain shared dashboards and reporting data sources used by business stakeholdersProvide Level 2 support for incidents and problems related to IRM, BCM, and TPRMDevelop, configure, and maintain workspace and UI builder features within ServiceNowJob ResponsibilitiesLead the day-to-day technical support and administration for production IRM, BCM, and TPRM applicationsMaintain, configure, and optimize platform elements including forms, lists, workspace views, notifications, and ACLsMonitor automated scheduled jobs, active integrations, and rigorous data quality checks across security vectorsCreate, manage, and sustain shared interactive dashboards and metrics reporting interfaces for key stakeholdersNice-to-HavesCIS - Policy and Compliance certificationComputer Science background/degree7 years of overall industry experienceIdeal Candidate ProfileThe ideal candidate is a seasoned ServiceNow Tech Lead/Developer with a strong background in computer science and at least 6-7 years of deep platform engineering experience.
They exhibit professional autonomy, possess technical expertise in SecOps, IRM, BCM, and TPRM configurations, and demonstrate the agility required to handle frequent client travel alongside remote operations.DisqualifiersLess than 6 years of dedicated ServiceNow experienceInability or unwillingness to travel frequently to the client locationLack of experience with Workspace or UI Builder platformsCandidate Requirements