Location: REMOTE – MUST be based in the United States
Type: Contract/Freelance based opportunity
We are actively seeking bilingual and multilingual professionals fluent in one or more of the following languages: Thai, Japanese, Korean, Mandarin, German, French, Vietnamese, or Hindi
If you are fluent in any of these languages and have strong analytical and problem-solving skills, this is a high-impact opportunity to join a fast-paced eCommerce risk and fraud operations team.
This position supports eCommerce operations by resolving seller-related issues and identifying potential fraud through Risk Operations workstreams and fraud detection activities. You will play a critical role in protecting marketplace, supporting global sellers, and improving operational processes.
Your language skills will be heavily utilized to investigate cases, communicate with international sellers, and identify region-specific risk trends.
Key Responsibilities
- Resolve seller issues across multiple systems and communication channels, ensuring timely and accurate support for global marketplace sellers.
- Manage escalated cases by acting as a subject matter expert, advising sellers on required actions, researching seller history, and determining appropriate resolution paths.
- Monitor and manage case volume to ensure investigations are completed efficiently and resolutions are clearly communicated.
- Identify fraud trends, risk indicators, and recurring issue types, escalating concerns to leadership, training, or quality teams as needed.
- Collect, validate, and analyze screening data to identify trends and insights; compare findings against current processes and industry best practices.
- Develop, document, and implement process improvements in collaboration with cross-functional partners.
- Track progress and outcomes while proactively identifying opportunities for operational and personal performance improvement.
- Remain open to coaching and feedback to continuously improve performance and business practices.
- Demonstrate and promote compliance with company policies, procedures, and ethical standards.
- Support team initiatives by sharing knowledge, coordinating work assignments, and helping ensure quality standards and timelines are met.
Required Skills & Qualifications
- Fluency (written and verbal) in English AND at least one of the following languages is required: Thai, Japanese, Korean, Mandarin, German, French, Vietnamese, or Hindi
- Strong computer proficiency with the ability to quickly learn and navigate multiple systems.
- Excellent analytical and problem-solving skills with strong attention to detail.
- Ability to recognize patterns, trends, and risk signals related to fraud or seller behavior.
- Strong written and verbal communication skills, especially when explaining complex issues.
- Ability to manage multiple priorities in a fast-paced, high-volume environment.
- Collaborative mindset with a commitment to continuous improvement and ethical business practices.