Risk Management Specialist

Risk Management SpecialistThe Risk Management Specialist is responsible for the overall management of potential risks and liabilities within Boston Medical Center (BMC) and serves as a role model displaying behaviors that support a strong culture of safety. The Risk Management Specialist responds to patient harm events, learns from individual cases, identifies risk trends, and actively educates leaders, administrators, clinicians and staff regarding methods to maximize patient safety and simultaneously reduce professional liability claims.Position: Risk Management SpecialistDepartment: Risk ManagementSchedule: 40 hoursEssential Responsibilities/Duties1. Event Intake & TriageReceives and reviews adverse event reports (computerized + phone)Manages intake and ensures timely follow-upIdentifies sentinel events (SREs)Provides initial response guidance to staffParticipates in on-call system2. Investigation & Case ManagementLeads investigations (interviews, medical record review)Manages event reviews to meet 30-day completionPrepares investigation reportsCollects documentation for claims defenseLeads/coordinates high reliability collaborative case reviewsProvides feedback to reporters3. Data Management & AnalyticsMaintains RL Solutions databaseTracks and analyzes adverse event dataReviews aggregate data for trendsIdentifies risk-prone processes and safety gapsSupports QA/RM databases for committee review4. Regulatory & Compliance ReportingReports to external agencies (DPH, DMH, CMS, BORIM QPS)Coordinates regulatory surveys and responsesEnsures compliance with Safe Medical Devices Act (recalls)Keeps current with regulatory/legislative changes5. Risk Mitigation & Legal CoordinationRefers cases to Claims to reduce liabilityPartners with General CounselWorks with Patient Advocacy on risk/legal issuesSupports defense preparation for claims6. Patient Safety & Quality ImprovementCollaborates with Quality & Patient Safety staff on action plansDesigns interventions to prevent errorsMonitors action plans post-SREsIdentifies health equity gaps7. Policy Development & Program SupportReviews and develops hospital policiesSupports department-specific safety programsEnsures communication of RM policies8.

Education, Communication & CollaborationEducates staff on risk management, patient safety and liability reductionJOB REQUIREMENTSEDUCATION:Bachelor's Degree required.Advanced degree (i.e., JD, master's) preferred.Concentration in nursing, science or other healthcare related field preferred.CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:CPHRM preferred.RN Preferred.EXPERIENCE:With CPHRM or RN certification - Requires at least 5 years of clinical care/healthcare experience.Minimum of 7 years' relevant work experience in risk management required in lieu of degree/licenseMinimum of 2 years in risk management/patient safety/quality improvement.KNOWLEDGE, SKILLS & ABILITIES (KSA):Prior risk management or related experience in a healthcare setting required; knowledge of medical malpractice, healthcare law, and healthcare terminology preferred.Must have interpersonal skills necessary to deal effectively with administrative and clinical leadership, staff, clinical chairpersons, and other healthcare professionals.Ability to effectively interview individuals and groups from diverse professional backgrounds.Ability to maintain confidentiality and handle matters of sensitive nature.Ability to collect event information and organize into a coherent narrative.Basic command of data management and analysis required.Highly self-motivated. Ability to manage multiple projects simultaneously and adhere to work deadlines.Ability to inspire trust and be seen as someone who provides support and assistance.Excellent verbal and written communication skills.Excellent presentation skill including ability to speak before large audiences and prepare and provide presentations.Excellent computer skills including Microsoft Office; ability to learn new computer applications such as adverse event reporting software (RL Solutions).Occasionally needed to work irregular hours or additional hours for on-call purposes.Demonstrates flexibility and adaptability as role may evolve e in a changing environment.Compensation Range: $78,000.00- $113,000.00This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.Equal Opportunity Employer/Disabled/VeteransAccording to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.