- Lead the enterprise virtual risk assessment program and establish its operating strategy, priorities, service model, and success measures
- Translate strategy into roadmaps, staffing plans, implementation milestones, and performance expectations
- Direct day-to-day virtual operations, including workflow intake, assignments, inventory, due dates, turnaround times, workload balance, and escalations
- Develop capacity workflows and resource allocation recommendations
- Integrate virtual and field delivery through consistent service protocols and operating procedures
- Own governance, quality assurance, documentation standards, evidence expectations, report clarity, technical accuracy, and underwriting relevance
- Implement review, calibration, remediation, audit, and compliance processes
- Use dashboards and trend analysis to forecast demand, prioritize resources, and recommend changes
- Provide executive updates and strengthen reporting discipline and data governance
- Evaluate, implement, and optimize virtual assessment tools and digital documentation capabilities
- Oversee vendor-supported virtual services and process modernization
- Lead, coach, develop, and manage the virtual Risk Control team, including workforce planning, selection, onboarding, training, performance management, succession planning, and talent development
- Represent the virtual program in leadership, customer, broker, and cross-functional forums
- Serve as escalation point for virtual service issues and coordinate resolutions
- Complete virtual and onsite assessments for complex accounts
- Coordinate with regional Field Managers and use direct assessment experience to improve workflows, training, tools, and the virtual operating model
Requirements
- Bachelor’s degree required in Risk Management, Safety, Engineering, Business, Analytics, or a related field
- Advanced degree preferred
- 5 or more years of progressive experience in risk control, safety, insurance operations, or a related discipline
- Dedicated experience utilizing various virtual methods to complete risk assessments and services
- Demonstrated success leading operational improvement, technology adoption, and complex cross-functional initiatives
- Advanced analytical, communication, influence, and stakeholder-management skills
- Advanced knowledge of risk assessment practices, virtual service delivery, insurance operations, and relevant regulatory or industry standards, including OSHA, NFPA, ANSI, and FMCSA as applicable
- Ability to interpret performance data, establish governance, and convert strategy into measurable execution
- Proficiency with department workflow systems, virtual collaboration tools, reporting platforms, and data analytics
- Ability to manage competing priorities and support stakeholders across multiple time zones
- Ability to travel periodically for team meetings, customer engagements, training, and business needs
- Ability to complete occasional onsite risk assessments in industrial, commercial, or construction environments and use appropriate personal protective equipment
Core Competencies
Demonstrates expertise in leading virtual risk assessment programs, operational improvement, and technology adoption while ensuring compliance with industry standards. Proficient in managing cross-functional teams and utilizing data analytics for performance measurement and resource optimization.
Highest-signal resume keywords
- Risk Assessment Practices
- Virtual Service Delivery
- Operational Improvement
- Data Analytics
- Stakeholder Management
ATS Optimization Keywords
Hard Skills
- Risk Control
- Safety Management
- Insurance Operations
- Analytical Skills
- Performance Data Interpretation
- Governance Establishment
- Workflow Systems
- Virtual Collaboration Tools
- Reporting Platforms
- Compliance Processes
Soft Skills
- Communication Skills
- Influence
- Team Leadership
- Coaching
- Problem-Solving
Industry Keywords
- OSHA
- NFPA
- ANSI
- FMCSA
- Risk Management
- Safety Standards
- Insurance Regulations
- Operational Standards
- Cross-Functional Initiatives
- Personal Protective Equipment
Tools & Technologies
- Virtual Assessment Tools
- Data Analytics Platforms
- Dashboard Software
- Documentation Capabilities
- Workflow Management Systems