Risk & Change Lead

Role overview: This role calls for a strategic yet hands‑on professional who can lead through influence, drive change in dynamic project settings, and coach teams to embrace a proactive, risk‑aware, and continuously improving mindset.

Responsibilities: Risk Management

• Develop, implement, and maintain a risk management framework aligned with operational delivery models and client requirements
• Identify, assess, and monitor operational, safety, compliance, and resource risks across field and desk projects
• Lead risk assessments during project onboarding, transitions, and delivery phases
• Define and maintain a risk register, ensuring timely updates and mitigations
• Facilitate root cause analysis (RCA) and lessons learned sessions after incidents or escalations
• Partner with clients and internal stakeholders to align on risk controls and response plans

Responsibilities: Change Management

• Design and execute change management plans to support new processes, technologies, and client requirements
• Conduct impact assessments and stakeholder analyses for operational or system changes
• Develop communication and training materials to support adoption of new ways of working
• Ensure change initiatives are tracked, evaluated, and embedded into standard operating procedures (SOPs)
• Drive continuous improvement through feedback loops and structured change reviews

Responsibilities: Collaboration & Leadership

• Act as a trusted advisor to client and internal leaders on operational risk and change readiness
• Mentor and support the Risk & Change Coordinator in implementing day‑to‑day activities
• Report risk and change metrics to senior management and clients
• Promote a culture of risk awareness, transparency, and operational accountability

Desired Skills & Qualifications

• At least a Bachelor’s degree in Business Administration, Operations Management, or a related field
• 5–8 years of experience in risk management, change management, or operational governance roles
• Background in supply chain, manufacturing, managed services
• Professional certifications preferred: Prosci, PMP, PRINCE2, ISO 31000, or Lean Six Sigma
• Experience working with field‑based or multi‑client operational environments
• Strong understanding of risk management and change frameworks (ISO 31000, Prosci, or ITIL)
• Experience in business operations, preferably in consulting, staffing, or field services contexts
• Excellent analytical and problem‑solving skills with high attention to detail
• Strong communication and stakeholder management skills, able to influence cross‑functional and client teams
• Ability to work independently in fast‑paced, multi‑project environments
• Proven experience facilitating workshops, risk reviews, or impact assessments
• Familiarity with operational tools and Google Suite