Ride Maintenance Electrical Technician - Dollywood Theme Park - Full Time Year Round

Ride Maintenance Electrical TechnicianAt Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Ride Maintenance Electrical Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Ride Maintenance Electrical Technician will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The Ride Maintenance Electrical Technician is responsible for installing, inspecting, and performing repairs of park ride electrical components at all Dollywood Company Properties. This position also assists Ride Maintenance Technicians as required.

All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and ResponsibilitiesInstalls, maintains, troubleshoots, rebuilds and inspects ride electrical systems and components for proper operation according to Dollywood Company standardsAssists in troubleshooting and maintaining mechanical, pneumatic and hydraulic systemsInspects and evaluates rides for proper function, detects and investigates any malfunctions or irregularities and notifies supervisors of any safety concerns. Troubleshoots, diagnoses and repairs malfunctions using electrical schematic charts, computers, programmable logic controllers, test equipment and metersResponsible for completing required documentation on check-outs, preventive maintenance, updates/changes, etcReceives and reviews various records and reports including ride manuals and updates, ride electrical programs and diagrams, technical manuals, computer manuals, operating schedules, check-out sheets, work orders, vehicle maintenance check sheets, operational downtime sheets, material safety data sheets, etcEnsures rides are maintained according to manufacturers, Dollywood Company guidelines to ensure the safety of ride operation and guestsResponsible for preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions including but not limited to: troubleshooting and repair of mechanical systems, animation and special effects.Responds to downtime, repair and ride recovery issuesDiagnoses system failures and provide immediate and long-term correction action. Research defective mechanically controlled items/parts and instructional information to complete the repair process when needed. Systems may include relay logic, PLC logic or a combination of both.

Mostly Rockwell, but some Pilz, Siemens and othersTroubleshoots by referring to technical manuals and technical library while utilizing a systematic approachAbility to troubleshoot and work with 480V 3 phase motor control systems, including autotransformers, AC frequency, DC and soft startsInputs in logbooks: completion of inspections, corrective action and/or repairs made, and lists applicable parts usedSupports Ride Maintenance Technicians I and II on modifications to ride vehicles or show equipmentLearns and actively participate in Environmental, Health & Safety responsibilities by following established Dollywood Company policies, procedures, training and team member involvement activitiesConsistently practices safe work habits including but not limited to the use of personal protective equipment, safe lifting practices and reporting of unsafe situationsKeeps all records up to date and current in an accessible, organized fashion. (i.e. logbooks, inspection forms, etc.)Ensures that the ride is clean and visually in compliance with manufacturer's specifications, guest and Dollywood expectationsCleans maintenance shop, including but not limited to stations, equipment, and toolsEducation and Experience RequiredMust be at least 18 years of ageHigh School Diploma or equivalent is requiredAssociate's degree (AA) or equivalent from two-year College or technical school is preferred but not requiredFive (5) or more years combined educational and work experience in troubleshooting and repair of complex electro-mechanical systems as well as hydraulic and pneumatic systems requiredWorking knowledge of the proper utilization and care of hand and power tools and maintenance equipmentExperience with logic systems including relay and Programmable logic controlExperience with drives, including AC frequency and DC drivesAbility to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving recordOffers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record checkKnowledge, Skills, and AbilitiesAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust have professional appearance with good personal hygieneMust be productive in a fast-paced environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust be able to communicate effectively with Guests and Hosts using approved communication methodsAble to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goalsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workMust be committed to continuous improvementMust promote and support a "team" work environment by cooperating and helping co-workersAbility to analyze and remember informationAbility to compute rate, ratio, and percentage and to draw and interpret spreadsheets.

Ability to apply concepts of basic algebra and geometryAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variablesAbility to solve practical problems and deal with a variety of concrete variables in situations where limited standardization existsAbility to use hydraulic/pneumatic schematics, electrical and mechanical schematic/blueprints during routine maintenance/troubleshootingAbility to understand machine prints with dimensions and tolerances as well as read and understand mechanical assembles and associated terminologyAbility to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business communityAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsAbility to perform these operations using units of the Metric system in weight measurement, volume, and distanceAbility to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricantsMust possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights up to and in excess of 150ft., crawling and working in confined spacesWhile performing the duties of this job, the individual may be regularly expected to work near moving mechanical parts or energized power sourcesAbility to use hand tools and power tools such as electric drill, drill press, side grinder, porta-band, reciprocating saw, electric hoist, chain saw, band saw, jig saw, torque wrench, and impact wrenchMust possess strong safety sensitivity and ability to work with many different types of mechanical devicesConsistent attendance is a job requirementPhysical Requirements | Environmental Conditions