Project ManagerThe Project Manager will be responsible for managing projects that support upgrades and replacements of enterprise technology systems, conducting discussions, and workshops with a broad audience of stakeholders.Essential Duties:Manage assigned projects (including planning, monitoring, and controlling) from concept through executionOrganize project activities into manageable work efforts and determine an effective approach to completing the work, as outlined in project plansCollaborate with staff across all levels to ensure high-quality deliverables and excellence in client satisfactionCoordinate and adjust work efforts with the team to ensure that work is completed within parameters of the agreed-to scheduleMonitor and report on project activitiesManage business process re-engineering initiativesRecommend process changes that remove silos and foster collaboration, efficiency, and modernization in operationsConduct and facilitate Business Process Mapping (BPM) sessionsDocument current 'as-is' business processes, capturing redundancies, gaps and inefficienciesProvide an analysis of processes including gaps, value propositions and recommendationsProvide an assessment of capabilities and limitations of current and proposed business practices using industry best practicesDocument the envisioned 'to-be' business processes (mapped) to the appropriate solutionDocument additional business processes /practices as neededReview city ordinances and state code for alignment with current and new business processes and operating proceduresDevelop centralize document management systemPerform other related duties as assignedQualifications:BA/BS degree or higher in Business, Technology, or related field of study is requiredPMP designation and/or Agile Scrum Master Certification is preferredAdvanced proficiency in project management concepts, especially the coordination of cross-functional projects.10+ years relevant project management experience developing, managing, and implementing multi-disciplinary project deliverables with minimal supervision preferably in utilities and governmentExtensive experience conducting stakeholder interviews, workshops, and managing process re-engineering initiativesExcellent oral and written communication skillsAdvanced proficiency in Microsoft Office Suite especially in Visio, PowerPoint, TEAMs, and Project Management softwareKnowledge / experience in CIS/CRM/Field Services systems and operations preferably in government and utility operationsHigh degree in professionalism and confidentiality in all aspects of the positionAbility to lead meetings and discussions with employees in all roles and levelsAbility to successfully manage project schedules and workload