Revenue Cycle Support Specialist

To support a growing behavioral health practice, the full-time Client Support Specialist II - RCM will provide technical assistance in resolving moderately complex billing and revenue cycle issues while managing incoming service tickets and ensuring customer satisfaction. Key responsibilities Independently resolve billing and revenue cycle issues while meeting service-level expectations Document cases thoroughly and facilitate minor system configuration changes for clients Explain billing workflows and reimbursement outcomes clearly to various customer personas Required qualifications 2-5 years of experience in healthcare billing support, revenue cycle management, or SaaS support Experience with EMR billing modules and healthcare reimbursement processes preferred Proficient in using applications for report writing, project management, and communication Familiarity with basic AI-powered tools to improve efficiency and documentation quality Internal candidates may qualify with 12 months in the Associate Support Specialist - RCM role and demonstrated proficiency