Revenue Cycle Director

ESSENTIAL JOB FUNCTIONS

Job Description: Manages all business-related functions of revenue cycle, from client point-of-entry to accurate adjudication of client accounts, including charge processing, claim submission and processing, payment processing, collections and receivables management, denial management, reporting of results and analysis, concurrent and retrospective auditing, customer services relative to revenue cycle, training and development relative to revenue cycle, analytics, and all other revenue cycle management activities. Manages a team of A/R reps, billers, verification specialists, and cash posters, including hiring, training, evaluating, and developing staff members; conducting annual performance evaluations; and holding regular meetings to communicate about procedures, processes, and overall effectiveness. Provides regular revenue-cycle status reports, including metrics and presentations, to upper management. Develops, monitors, and assesses business metrics in order to refine processes and improve performance, including collaborations with other departments to improve processes/operations, implement changes, and improve revenue workflow. Analyzes and corrects root causes of denials, billing errors, database errors, etc. that result in non-payment or denied claims. Monitors clearinghouse performance. Monitors and manages process of Fee for Service grant billing to ensure timely and accurate billing. Establishes relationship with key personnel at payer organizations, and resolving escalated reimbursement issues with payers. Monitors billing regulations and payer requirements for changes; communicates and coordinates implementation of billing regulation and payer requirement changes. Reviews and reconciles A/R & allowance general ledger balance sheet accounts. Monitors adequacy of allowance account and corresponding allowance account methodology. Manages and monitors billed vs. approved rates. Develops, implements, and maintains revenue-cycle standard operating procedures. Follows all SCS policies and procedures. Completes all mandatory training within prescribed timeframes. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

EDUCATION

Bachelor's Degree in accounting or business required MBA preferred.

EXPERIENCE

More than 8 years' revenue-cycle experience in complex health care environment, preferably within comparable behavioral health or health and human services organization, including three-to-four years' supervisory and/or management experience. Proven grant management, billing, and accounting knowledge. Management reporting and analysis. Proven experience building teams and driving/implementing process improvement initiatives. Excellent internal and external customer service skills. Strong process and quality orientation. Must possess excellent oral and written communication skills and recognize importance of teamwork. Proficiency in Microsoft Office with advanced Excel skills.

PHYSICAL DEMANDS

Position has no unusual physical demands. May involve dealing with modestly unpleasant situations, including continual use of video display terminal. Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.

Time Type: Full time

Seven Counties is the provider of choice for mental and behavior health services in and around the Louisville Metro. Over 1,400 employees work in 25+ locations throughout Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties; making sure that the 31,000 people we serve annually have the best chance of living their best lives. At Seven Counties, we give our staff the opportunity to do what they do best with continued training, effective mentoring and competitive salaries and benefits. In an effort to protect our employees, clients and community, we require the COVID and Influenza vaccinations for all employees.