Returns Team Lead

Coordinating the day-to-day operations of the Returns team, the full-time Team Lead, Returns will manage return requests and vendor credits, provide guidance to team members, and serve as an escalation point for complex issues in a remote environment. Key responsibilities Lead a team of 1 direct report and 2 consultants while managing the Return Merchandise Authorization (RMA) process Handle escalations related to vendor invoices and ensure timely processing of returns and credits Build relationships with stakeholders and present key metrics for process improvements Required qualifications Bachelor's degree or equivalent combination of education and relevant experience Three to five years of experience in Returns, RMA processing, or similar operational functions Demonstrated experience leading a team or mentoring staff Working knowledge of Microsoft Outlook, Excel, and Word, with experience in reporting and using Excel functions Familiarity with accounting or ERP platforms, preferably Microsoft Dynamics 365 and Great Plains