Returns Representative - New Berlin, WI

OVERVIEW

The Returns Representative is responsible for managing and processing customer, technician, branch and vendor returns within a distribution center environment. This role involves researching customer accounts, verifying product and inventory information, determining the proper disposition of returned merchandise, and ensuring accurate documentation and compliance with company procedures.

This position requires strong computer proficiency, attention to detail, problem‑solving abilities, and effective communication with customers, vendors, and internal departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process customer, technician, and branch overstock returns accurately and efficiently in accordance with department guidelines.
• Move returned merchandise to various locations within the department by pushing and/or pulling a hand pallet jack or cart.
• Determine the appropriate disposition of returned products to maximize return on investment (ROI), including properly identifying and handling hazardous materials.
• Research customer accounts and credit information across multiple computer systems.
• Accurately process, pack and document products being returned to vendors for credit or replacement.
• Ensure controlled interface with internal customer and departments (A/P, Merchandising, Shipping, etc.,) and keep records of all significant interaction.
• Serve as a company representative when communicating with business partners via phone and email to obtain return authorizations (RAs) for warranty, core, and non‑needed returns.
• Process technician and branch overstock returns.
• Accurately maintain both shared and individual tracking spreadsheets with fellow Returns Team Schein Members (TSMs).
• Identify research including verification of correct item code, serial number, lot number, expiration date, as well as tie back to original purchase order.
• Provide regular reporting to management on product and vendor related information.
• Receive, process, and create monthly inventory transfers to and from core Distribution Centers (DCs).
• Communicate professionally and effectively via phone and email with customers, technicians, field representatives and business partners.
• Perform other reasonably related duties that may be assigned.
• Participate in special projects and perform other duties as required.
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work‑related tasks in a manner that is compliance with all Company policies and procedures including Worldwide Business Standards.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

QUALIFICATIONS

Experience: Experience with basic warehousing operations is preferred.

Education: High school diploma or the equivalent required.

Specialized Knowledge and Skills: Basic computer skills, including Microsoft Outlook, Word, and Excel; Detail‑oriented with excellent problem‑solving skills; Ability to pass machine driver safety training for all required equipment; Ability to read fine print and differentiate products with similar characteristics (size, color, vendor code); Basic reading, writing, and math skills; Strong written and verbal communication skills; Knowledge of HSI systems, including A system (Credit & Returns, NSP, Customer Service); Ability to follow instructions, handle multiple assignments, and prioritize tasks effectively; Strong reconciliation and numerical skills; Ability to troubleshoot by verifying documentation against product information; Ability to understand verbal and written instructions; Ability to interact effectively with team members, customers, vendors, and business partners; Self‑starter and a strong attention to detail and the ability to maintain accuracy when completing tasks; Strong follow‑up skills and the ability to evaluate information and make sound decisions.

Physical Activities: Ability to grasp, bend, stand, reach above shoulder height, and walk extensively throughout the warehouse. Must be able to lift and push/pull up to 50 pounds. May encounter various environmental conditions, such as hot and cool temperatures, hazardous items, noise, and dust. Must be able to work while standing and walking on concrete floors for extended periods of time. May be required to use step ladders to perform tasks involving climbing and reaching. Must be able to stand while operating equipment bearing full weight on both feet. May be required to work on powered industrial equipment that operates up to five racks high. This position will be working in a distribution center environment. Performs multiple, repeated, and sustained hand‑eye movements while using a computer keyboard and screen.

WORK LOCATION & SCHEDULE

Work Location: This is a fully on‑site position based at our New Berlin, WI Distribution Center. Candidates must reside within a reasonable commuting distance of the facility.

Schedule: Monday‑Friday, with standard working hours of 8:00 AM-4:30 PM CST or 7:30 AM-4:00 PM CST (following completion of training).

COMPENSATION

The posted range for this position is $34,381 - $47,275 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role.

Other factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

BENEFITS

• Medical, Dental, and Vision Coverage
• 401K Plan with Company Match
• PTO
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities

EQUAL OPPORTUNITY & INCLUSION

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

WORK ARRANGEMENTS

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

COMPANY CULTURE

Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

ACCOMMODATIONS

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of as a result of a physical or mental impairment, you can request reasonable accommodations. Please e‑mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.