Return and Refurbishment Manager

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

We are seeking a Return and Refurbishment Manager to join our team.

You will share responsibilities in warehouse operations to ensure return processing and refurbishment efforts run smoothly and efficiently in a safe manner. Management of a small team is expected as well as being the liaison for the on-site contractors in the returns room. A successful candidate will be organized, efficient with their time, and take ownership of the area and processes. Good communication (both written and oral) and collaborative skills are a critical skill in this role.

Main Duties

• Ensure B2B and B2C returns are audited and credited within the stated deadline. • Accurately inspect and confirm contents of returned items and log all discrepancies digitally. • Responsible for all inventory associated with return room. • Take ownership of all tickets / requests raised • Daily reporting of forecasted targets with management • Management and oversight of two full-time staff • Monthly invoicing of completed work • Management of associated costs of the returns room • Executing inventory is organized and prepared accurately and timely. • Creation of SLAs, both written and recorded of new and existing processes • Coordination with warehouse and operations • Ensuring the 3rd party contractors are compliant with requests and practices and act as the liaison for them. • Adhere to all health and safety guidelines • Attention to detail is required • Must be available on weekends as needed

Key Attributes and Skills

• Excellent verbal and written communications skills • 1-2 years’ previous experience in a warehouse management role • Outside the box thinking is required to handle unique, multi-faceted problems. • Strong Microsoft Suite experience and capability. • Excellent organizational skills • Critical thinking capability • Ability to prioritize without routine oversight and direction • Team first attitude • Ability to delegate and hold others accountable

Previous management experience is strongly preferred. This role is salary plus quarterly bonus.