Retention Specialist

• Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain.
• We work in a unique way, valuing teams over individuals and encouraging experimentation and iteration.

The Role:

• You will manage customer relationships, monitor adoption and satisfaction, and address issues promptly.
• You will identify at-risk customers and implement retention strategies to decrease churn.
• You will document interactions in CRM, collect feedback, and identify upsell opportunities.

What We Value:

• Collaboration, communication, initiative, and a solutions-oriented approach.
• Data, documentation, mental health, and work-life balance.
• Monthly Mental Break Day and paid time off.
• Work from home (or anywhere) and parental leave.

Bobtail

Bobtail is a supply chain technology company dedicated to eliminating inefficiencies and increasing happiness in the supply chain. They emphasize teamwork, experimentation, and a diverse, inclusive culture with a focus on mental health and work-life balance.