Retention Specialist

Benefits: 401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
stomer Retention Specialist (Remote – Washington, DC area)

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Edwin Ampiah-Addison State Farm

Are you the person people trust when they need help most? If youre calm under pressure, genuinely care about your community, and enjoy building long-term relationships, wed love to talk with you.

At Edwin Ampiah-Addison State Farm, we help people protect what matters most. This role supports ongoing customer relationships through proactive outreach, policy renewals, and coverage reviews—helping customers feel understood, supported, and confident in their choices.

What Youll Do

As a Customer Retention Specialist, youll work to maintain and strengthen relationships with existing clients—helping them stay protected, informed, and satisfied.

All Applicants must live and work in the United States***

Daily focus includes:

Contacting existing customers regarding renewals and coverage options
Reviewing customer accounts and assisting with updates or changes as needed
Identifying opportunities to improve the customer experience and increase engagement
Documenting interactions accurately in agency systems (notes, follow-ups, policy changes, etc.)
Collaborating with your team to meet retention and outreach goals
Youll be the trusted point of contact who listens first, then guides customers with clarity and empathy—especially when theyre unsure about coverage, billing, or next steps.

Responsibilities

Communicate with existing customers regarding renewals, policy options, and coverage needs
Review accounts and support updates/endorsements as appropriate
Proactively maintain customer relationships through outreach and follow-up
Identify opportunities to improve customer satisfaction and reduce churn
Maintain accurate records and documentation of all customer interactions
Work with team members to support retention and outreach objectives
Qualifications

To be successful in this role, you should bring strong people skills, attention to detail, and a solution-focused mindset.

Required:

Licensed in Property & Casualty and Life & Health Insurance
Strong communication and listening skills
Detail-oriented with a focus on customer experience
Preferred:

Experience in customer service, account management, or retention-related work
Licensing note:

If youre not fully licensed yet, you must be able to obtain the applicable state insurance licenses required for this position in accordance with state regulations and agency timelines.
Why Youll Like Working Here

Meaningful work helping customers during important moments
A team that values integrity, care, and community support
Opportunity to grow your skills in retention, relationship management, and cu
Flexible work from home options available. xmvmafu

Remote working/work at home options are available for this role.