To support membership retention efforts, the full-time Retention Specialist will assist members with government health program applications, respond to inquiries, and strive to meet daily production metrics while working remotely. Key responsibilities Provide member resolution by researching and documenting inquiries regarding program eligibility and application processes Develop and maintain relationships with members, guiding them through the recertification process and addressing their needs Complete necessary paperwork and documentation for the application process, ensuring accurate tracking of member accounts Required qualifications High School Diploma required Previous customer service experience with one to two years of related experience preferred Proficiency in Microsoft Office (Excel, Word, Access) and other computer systems Fluency in one or more languages other than English is strongly preferred Must be authorized to work in the U.S. without the need for employment-based visa sponsorship
Retention Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.