Retention Specialist (Bilingual - Spanish)

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfaction. An ideal candidate is a reliable and driven professional with strong relationship-building skills.

Responsibilities:

• Communicate directly with customers, utilizing strategies to retain the business of existing customers
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Responsible for proper pipeline management within CRM tools
• Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value
• Educate customers on the value of our services
• Lead retention efforts to maintain or increase volume retention across the portfolio

Required Qualifications:

• Minimum five-year customer service and or two years of retention experience
• Results-oriented self-starter with disciplined workflow practices
• Strong problem-solving and decision-making abilities
• Ability to isolate and overcome objections
• Ability to accomplish objectives during challenging customer interactions
• Comfortable managing email, Google Docs, and CRM system
• Empathy and patience
• Strong de-escalation ability