Veta Virtual Inc. is seeking a remote Retention Team Lead to manage a group of retention specialists in the fintech and cryptocurrency space. You will balance direct customer outreach with coaching, while driving revenue recovery and improving retention metrics.
Responsibilities include creating SOPs, refining call workflows and training materials, and tracking KPIs such as calls, conversions, and reactivation rates. This role offers a fully remote setup and performance-based incentives.
#J-18808-LjbffrRetention Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.