To support customer loyalty and revenue objectives, the full-time Retention Representative will manage inbound and outbound calls to retain and upsell services, working remotely four days a week after training and maintaining availability from 8am-8pm, Monday-Friday. Key responsibilities Service inbound calls from residential customers regarding service changes and retention Conduct proactive outbound calls to build customer loyalty and exceed revenue goals Address complex customer inquiries and complaints while providing tailored service recommendations Required qualifications High School diploma or GED required; Associate or bachelor's degree preferred At least 1 year of previous sales/retention and/or service experience required Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint) Leadership experience preferred
Retention Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.