To support customer loyalty and revenue objectives, the full-time Retention Representative will manage inbound and outbound calls, addressing service changes and upselling while working remotely four days a week after training. Key responsibilities Service inbound calls from residential customers and conduct proactive outbound retention efforts Exceed revenue goals by retaining customers and upselling products and services Address customer inquiries and complaints, providing tailored solutions to enhance satisfaction and loyalty Required qualifications High School diploma or GED required; Associate or bachelor's degree preferred At least 1 year of previous sales, retention, and/or service experience required Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint) Leadership experience preferred
Retention Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.