Retention Marketing Assistant Manager

Owning the execution of email and SMS campaigns, the full-time Remote Retention Marketing Assistant Manager will manage end-to-end campaign processes, oversee retention program strategies, and collaborate with cross-functional teams to enhance customer engagement and lifetime value. Key responsibilities Manage end-to-end campaign execution across email and SMS, including briefing, scheduling, QA, and performance tracking Strategically own loyalty, referral, and membership programs, identifying opportunities for engagement and conversion improvements Collaborate with creative, ecommerce, and data teams to align retention strategies with brand goals and analyze program health for optimization Required qualifications Bachelor's degree in marketing or a related field 2-3 years of retention marketing experience with a focus on email and SMS execution Strong working knowledge of Klaviyo or a comparable email service provider Demonstrated ability to manage programs from strategy through analysis Experience with loyalty, referral, or membership programs