Retention and Eligibility Advisor

To enhance member loyalty and retention, the full-time Retention and Eligibility Advisor will oversee the USFHP member retention program, communicate with members to address disenrollment concerns, and implement retention strategies in a remote work environment. Key responsibilities: Develop and recommend policies focused on member satisfaction and retention Analyze disenrollment trends and collaborate with the Enrollment Department to address issues Create and present educational seminars to engage members and improve retention efforts Required qualifications: Associate's degree or equivalent combination of education and experience 3+ years of experience with Tricare or USFHP Experience working directly with health plan beneficiaries Deep knowledge of TRICARE benefits preferred Strong computer skills, including data entry and report generation